Shipping policy

Processing Time

  • Shipping costs will be calculated automatically and displayed at checkout. Most orders will ship within 30 business days.
  • Contact us at sense.biscuit@shopcuscus.com with any questions. 

Estimated Delivery Time

  • All product shipments originate from America.
  • Delivery is estimated at 20-45 business days.
  • Due to the special nature of the products and their batteries, packages may undergo multiple inspections during transit. Delivery times are not guaranteed and may be delayed by third-party logistics providers.

Refund & Return Policy

Thank you for your purchase. Due to the specialized and technical nature of our AI robotic products, we maintain the following return and refund policy.

Returns

All sales are final. **we do not accept returns for all items**

Because our AI robots are specialized electronic devices, returns are not accepted for:

  • Opened or used products
  • Sale or discounted items
  • Gift cards

If you have any questions or concerns about your order, please contact us at sense.biscuit@shopcuscus.com before making a purchase. Our team is happy to assist you.

Damages & Order Issues

Please inspect your order immediately upon delivery.

If you receive:

  • A defective product
  • A damaged item
  • The wrong product

You must contact us within 48 hours of delivery with photos and a description of the issue. We will review your claim and work with you to provide an appropriate resolution.

Order Cancellations & Refunds

If you request a cancellation before your order has been shipped, a full refund will be issued to your original payment method.

Once an order has shipped, it cannot be canceled.

Please note:

  • Refund processing times depend on your bank or credit card provider.
  • It may take several business days for funds to appear in your account

Warranty and After-sales Service

Overview

EmbodiedMall operates as a distributor partner for embodied intelligence, robotics, and related hardware products.

EmbodiedMall does not issue or underwrite warranties for products sold on the platform.
 All warranty coverage, if any, is provided by the original manufacturer, in accordance with that manufacturer’s own policies and determinations.

EmbodiedMall’s involvement is limited to sales facilitation and, where appropriate, customer support coordination.

Manufacturer Warranty Terms

Warranty coverage — including duration, scope, exclusions, and remedies — is defined exclusively by the manufacturer of each product.

Manufacturer warranty information may be displayed on individual product pages for convenience; however, such information is provided for reference only and does not replace or modify the manufacturer’s official warranty terms.

  • Final determinations regarding:
  • Warranty eligibility
  • Repair versus replacement
  • Required diagnostics or inspections
  • Service timelines

are made solely by the manufacturer.

EmbodiedMall’s Role

Upon request, EmbodiedMall may assist customers by:

  • Facilitating initial communication with the manufacturer
  • Gathering preliminary documentation related to a potential warranty claim
  • Coordinating next steps when feasible

EmbodiedMall does not control, approve, or guarantee:

  •  Warranty acceptance or denial
  •  Manufacturer service outcomes
  •  Repair or replacement timelines
  • Availability of parts or service personnel

Initiating a Warranty Request

Customers are encouraged to notify EmbodiedMall promptly upon discovering a potential defect or issue.

To support coordination efforts, customers may be asked to provide:

  •  Proof of purchase from EmbodiedMall
  •  Order reference number
  •  Product serial number(s)
  • Visual documentation (photos or video)
  • Description of the issue and observed behavior

Incomplete or inaccurate information may delay or prevent further assistance.

Warranty Limitations & Exclusions

Warranty coverage may be limited or denied by the manufacturer if an issue results from circumstances including, but not limited to:

  •  Improper use, misuse, or accidents
  •  Unauthorized modification, repair, or disassembly
  •  Installation, operation, or storage outside recommended conditions
  •  Use of unsupported accessories, components, or software
  • Cosmetic damage or normal wear

Specific exclusions vary by manufacturer and product.

Software, Firmware, and AI-Based Functionality

Products offered on EmbodiedMall may include software, firmware, or AI-enabled functionality.

Such systems are inherently evolving and may change over time due to updates, patches, or model improvements. Variations in performance, behavior, or available features resulting from such updates do not constitute a defect and are not grounds for warranty claims.

Services Outside Manufacturer Warranty

If a reported issue falls outside manufacturer warranty coverage, EmbodiedMall may, at its discretion, offer:

  • Paid diagnostics
  • Third-party repair coordination
  • Expedited support services

Any such services are subject to separate quotation, approval, and payment, and are not covered under manufacturer warranty programs.

Geographic Scope

EmbodiedMall warranty assistance is available only for products purchased directly from EmbodiedMall and delivered within the United States.

Manufacturer warranty coverage may vary by region and remains subject to manufacturer policies.

Original Purchaser Requirement

Warranty coordination through EmbodiedMall is available only to the original purchaser of the product, as evidenced by a valid EmbodiedMall order record.

Whether a manufacturer warranty is transferable is determined solely by the manufacturer.

Limitation of Liability

To the maximum extent permitted by applicable law, EmbodiedMall shall not be liable for indirect, incidental, or consequential damages, including but not limited to lost profits, downtime, business interruption, or data loss.

No Additional or Implied Warranties

EmbodiedMall does not provide implied warranties of merchantability or fitness for a particular purpose, except where such disclaimers are restricted by law.

All warranties, if any, are provided exclusively by the manufacturer.